Refund and Cancellation Policy
All payments for land, air and train arrangements (ticketed by Mayflower Tours) will be refunded when cancellations are more than 45 days prior to departure less the deposit amount, which is non-refundable. If you purchase the optional Travelers Protection Plan (TPP), you will be refunded all payments, including the deposit amount, less the TPP premium amount. *Exception: If you purchased non-refundable airline tickets from Mayflower Tours, the TPP does not provide a refund for the airline tickets in the event of a cancellation or a return transportation benefit if you must return home early. You will only be charged the TPP premium for the land tour instead of the premium for land tour with air.

Should you choose not to purchase our Travelers Protection Plan, the following per person cancellation charges will be assessed for all tours and optional excursion costs:
United States, Canada and Mexico Tours
• 46 days or more: Deposit Amount
• 45 to 31 days prior: 20% of tour cost
• 30 to 15 days prior: 30% of tour cost
• 14 to 1 day prior: 40% of tour cost
• Day of departure or early departure from tour: 100% of tour cost
• No refund on unused portions of the tour

2009 Polar Bear Discovery
• 91 days or more: Deposit Amount
• 90 to 46 days prior: 30% of tour cost
• 45 to 16 days prior: 50% of tour cost
• 15 to Day of Departure: 100% of tour cost
• No refund on unused portions of the tour

2010 Polar Bear Discovery
• 121 days or more: Deposit Amount
• 120 to 91 days prior: 40% of tour cost
• 90 to 45 days prior: 50% of tour cost
• 44 to Day of Departure: 100% of tour cost
• No refund on unused portions of the tour

2010 Alaska Cruise and New England and Canada Autumn Cruise
• 91 days or more: Deposit Amount
• 90 to 46 days prior: 30% of tour cost
• 45 to 16 days prior: 50% of tour cost
• 15 to Day of Departure: 100% of tour cost
• No refund on unused portions of the tour

Since the Polar Bear Discovery, Alaska Cruise and New England and Canada Autumn Cruise programs are not covered under Mayflower’s Travelers Protection Plan, we make available and highly recommend that you purchase the tripinsurance.com Travel Protection Plan to protect your investment. Policy and enrollment information about the tripinsurance.com Plan will be enclosed with your deposit receipt.

Exclusions
Mayflower Tours reserves the right to alter its Refund and Cancellation Policy when a substantial amount of cancellation or postponement of travel is attributable to: conditions resulting from an act of God, natural or man-made disaster, fire, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of Mayflower Tours.

“Freedom to Travel”
On those rare occasions when the Exclusions mentioned above make it necessary to modify its Refund and Cancellation Policy, Mayflower’s “Freedom to Travel” Plan will take effect for those passengers who purchased the Traveler’s Protection Plan. This plan will allow you to apply all monies paid to Mayflower Tours, including the Travelers Protection Plan (TPP), toward any future Mayflower tour that departs within 12 months of your notification.

Tour Price Includes
All motorcoach transportation noted in the tour itinerary, round trip airport transfers on the tour departure and return dates (only), services of the Tour Manager and driver, lodging, sightseeing, taxes, admissions, gratuities for bellmen and waiters for included meals, as well as future travel credits. Included meals are clearly noted in the touring description. Air transportation is available upon request, at additional cost for United States, Canada and Mexico Tours. For travelers purchasing their own air, airport transfers are included provided their flight arrival and departure times meet the time frames suggested in the brochure.

What is Not Included on the Tour
The land price of your tour does not include airfare to the tour departure point; excess luggage charges; items of a personal nature; meals not included on the itinerary; sightseeing attractions listed as “optional excursions” and gratuities to the full time Tour Manager, motorcoach driver, all airport skycaps, van or limo drivers and local guides.

Airline Security Measures
Travelers must provide positive identification in the form of a valid passport or photo-drivers license at the time of airport check-in. In lieu of these, two forms of identification including a photo ID and an official government issued ID must be provided. NOTE: Due to airline security measures, your photo ID or passport name must match your airline ticket name and your tour reservation name or you may be denied aircraft boarding.

Entry into Canada and Mexico
A valid passport is required for entry into Canada and Mexico. No other documents will be accepted. Non-citizens must have a valid passport, visa or alien card which permits entry into these areas. In addition they will need a “multiple entry” visa for return to U.S.

Passport & Visas
Each U.S. citizen must have a valid passport for entry into Canada and Mexico. Expiry date of passports should be at least 6 months after the return date of tour. If you don’t have a passport, call our office and we’ll tell you how to apply for one. Some countries require visas for entry by U.S. citizens. We will send visa applications and instructions if a visa is required for your tour. Holders of non-U.S. passports should contact their nearest consulate and inquire about the necessary passport or visa documentation required for entry into the countries visited.